What our Customers say...
My experience was awesome as usual. Trevon was very helpful. Grateful to SERVPRO for their help.
Thank-You SERVPRO Of Sumter for being so Responsive and your Professionalism in a time when my anxiety was at its highest. Trevon took his time with me, and explained thoroughly the process and what to expect. All the guys were considerate with the items in my home, and even cleaned up behind themselves! Thank-you again SERVPRO Of Sumter for making this experience a little bit easier! You Guys Are The Best!!!
Buddy was great! This was the first time we had to use a SERVPRO-type service and Buddy walked us through the process. He worked directly with my insurance company and kept me in the loop on the status. Thank you!
Personnel was punctual and professional. Recieved Constant updates and they were indepth on the cleaning process and very informative. Very satisfied and will recommend to anyone who need mold removal.
We utilized the water restoration services recently, due to a waterline leaking into our home. The crews, crew chief, and their manager were beyond compassionate about our situation. They explained every step.
They were thorough from start to finish. Every time they visited to work, or take reading, we were notified well in advance. That was huge. For as much as we’d never want to need that service again, rest assured that if we did, they would be our first call.
After a previous company failed to complete the job, these guys (Duck, Dequante, Eric, and Jacob were called in. First impressions were great and they had a plan which they explained to me and then carried it out to the end. Very courteous and professional and most importantly they did what they said they would do. They worked seamlessly with my insurance company. I would recommend to anyone. Thank/you SERVPRO.
Duck and his team were great! Got in the home quick and got right to work cleaning up a very wet and very big area. Duck, their lead man was extra responsive and helpful keeping us up to date on the status and condition of our home. Wonderful job, I'd call them again in an instant, great customer service!
Duck and his team were amazing! This is the first time I’ve ever had anything like this happen and they kept me calm all while being transparent with the situation at hand. Granted, it was not the best circumstances to meet but they made a catastrophe an experience. Thank you!
highly recommend! The entire team that came to our house were all VERY friendly, trust worthy, kind, well mannered, polite and the sweetest to our 4 year old. they didn't see much of our 6 year old but I know they would have been the same to him. they did an incredible job cleaning our house after some smoke damage. They were all incredible! SERVPRO, you have some incredible employees! This day in time you don't see an entire team with all those qualities! It was refreshing to open our home to them all! a big thanks to Duck, Mike, Trevon, Eric, Red, Shaun and Davion! our youngest will miss all of his boys
My hero’s! I can’t say enough about how much I appreciate the services that I got from SERVPRO in Sumter. He is the best. We had a water pipe bust in our house and I never would’ve thought to look under the cabinets in the kitchen, in which the wall did back up to the wall where the water had busted, but because I did not see any leaking beneath it went unnoticed by me. But Sean found it and I am so glad I am so glad he did a thorough investigation into the damages that the water had caused. I very much appreciate his expertise and loyalty to his customers thank you.
I wanted to pay a compliment to Mike Hooks and his crew, (Trevon and Ducks). Mike was the first person I called after reporting a fire to my property in Sumter to State Farm my insurance company. He was prompt to begin clean up. He was very accessible, pleasant and so easy to work with. Mike and his crew did a great job on my property and made it effortless on my part. Thank you Mike. I would highly recommend SERVPRO to anyone in need of your services.
I discovered that my toilet flooded two bedrooms, closets, bathroom, and the hallway in my brand new home and immediately called SERVPRO. They were at my house in less than an hour with their equipment and explanation of what to do to take care of and dry out my flooring so that water would not expand to the walls, etc. Trayvon was the main contact and person in charge of my cleanup. I could not have asked for a better person to show up in this crisis. He was so helpful and empathetic. He was patient in explaining everything they were doing and what the process entailed. He reported to my house each day for several days to check the moisture level and made adjustments as needed to take out equipment not needed or add equipment to areas that were taking longer to dry. Would definitely recommend SERVPRO.
I Really appreciate the guys that came to my family's rescue. They took the time to find out what was going on and what needed to be done. They were always on time and had good communication I recommend these guys to anyone. Thank you Duck, Mike and George you guys are GREAT and I appreciate everything you guys have done. Thank you again.
Buying a new house isn’t supposed to come with the need to deal with flood damage within a few weeks and right after move-in day but that is exactly what happened. We called SERVPRO before we even called our insurance. We didn’t just get good service and care but great service and care. Lee and his team are rockstars that helped us through this whole mess and explained what they were doing, why they were doing it, and what their concerns were. Duck was our point of contact and was phenomenal. I can’t recommend these guys enough!!
Great!!! I always deal with them when it's time for my carpet to get clean and they always do a wonderful job. Almost like family and the price are reasonable
After a hose busted under our kitchen sink while we were away, the SERVPRO team came to our rescue. Shaun and his crew were quick, responsive, knowledgeable, and professional. They worked with our insurance company to ensure the appropriate steps were taken in order to prevent further damage and clean up the current damage. Unfortunately, the majority of our original hardwood floors had to be removed. Shaun and his crew made this unfortunate process fairly painless and were very helpful and reassuring during a stressful time. Can't recommend them enough!
Mike Hooks was the crew chief for our clean up. He and his crew were respectful of our home and provided quality service. Kept us informed of their progress and helped us throughout this process. I would highly recommend them.
Very professional crew. Thorough cleaning. Awesome with home owners concerns and needs. Highly recommend Shaun and his crew.
There were several parties involved in this clean up and I could always count on SERVPRO of Sumter being professional and responsive, highly recommend this team
I had mold from excess moisture under my home. Buddy and his team did a complete cleaning and replaced the moisture barrier. I need to give a special thanks to Duck for the extra job he did for me. Also to Trevon, Shaun. I can't remember the names of all workers, but this I do know. They were respectful, punctual and professional.
I would like to thank SERVPRO of Sumter, SC for the outstanding job ya'll have done. We had a water pipe bust in the bathroom, flooded the hallway, and 3 bedrooms. I am very pleased with TRAYVON and his helpers they were very nice and very fast at what they do. Thank you all!
We arrived to an unfortunate water pressure problem that left a saturated third floor bathroom and bedroom through the main floor and all the way down to the first floor standing in 2 inches of water. Shawn and Trevan arrived after hours to began to remove water from the home. They did what they said, when they said, were professional and helped calm my nerves during this experience! it was a Friday night...and they worked through the weekend. Good people. Thank you Trevan and Shaun!
We had water damage in our home from a water pipe leak. SERVPRO of Sumter came out and accessed the situation, removed the wet walls and floors, and brought in fans and humidifiers. The team that came to our home were knowledgeable, courteous, and professional. They eased our fears and tensions with their great attitudes. I would like to send out kudos to Mike Blake, Jesse, and Duck (and of course Lee). You guys are the best. Thank you for making our situation bearable!
We were so impressed with the staff......professional; and friendly
Mike and his team from SERVPRO did an outstanding job cleaning our home after a kitchen fire. They worked continuously to clean the walls, fixtures, all kitchen items, portraits, everything! We were very pleased with the time it took and their efforts with cleaning up the smoke and soot damage. It was a very pleasant experience during a distressing time.
My house flooded and I called the insurance that same day and they gave me their information. SERVPRO was able to come to my home within 3 hours to start on removing the water. Shawn and Trevon did great work and worked overtime to remove the water. Throughout my experience they went over and beyond with my home. They kept me in the loop of what was going on and they answered all my questions. I just want to say thank you!!!
Water pipe broke in the ceiling (we are built on a slab) and the living room ceiling fell in. We got the water, insulation and debris up off the floor, SERVPRO came in the next day and did a fantastic job taking out the wet insulation from the attic, cleaning up the sheet rock in the ceiling, placing plastic to cover the 6x6 hole and placing dryers and a dehumidifier in the room to help it dry out completely. They even took our area rug back to their shop, got the water out and dried it. I wasn't going to call as I felt we got up the water and debris but am so glad I did. The folks who came were extremely friendly and efficient, knew more about mold than we did and they really came through for us in areas we would not have thought of. They communicated with our homeowners company and paved the way for us to ensure we were ready for repairs and mold free. So in essence, don't think twice about calling should you have a problem in your home. They handled things we would not have thought of and did a great job of it.
We had two incidences of water damage in our house and my insurance company recommended them. They came in immediately within an hour and assessed the damage, took out the damaged floor and installed the drying fans. They took care of our furniture, moved and covered it. And every day they will come and checked the drying progress until it was completed. All throughout, I was impressed by their punctuality and professionalism. Every staff who came were polite and well mannered. They did an excellent job in recovering our house from the water damage. Thank you Trevon, Shaun and to all the staff that worked with us. I might not remember all your names but when I see the SERVPRO Sumter logo, I know it’s a company that can be trusted. Definitely one of the top companies in Sumter when it comes to quality work, skill of workers, professionalism and punctuality.
Arrived within an hour of phone call. Very courteous, knowledgeable and respectful. Would definitely recommend SERVPRO to anyone.
The toilet in my children’s bathroom started leaking. There was nothing but grey water flooding the bathroom and my hallway. Unbeknownst to me, the water leaked through the bathroom linen closet and into my den and into my hallway. The hardwood floors were damaged beyond repair. The water damage was more significant than I initially thought. My insurance adjuster recommended for me to call SERVPRO in Sumter, SC. It was after hours when I was told to call. I am so impressed with the timely manner in which they responded. Duck and Mike are the two men that came out to assess the damage. They are awesome!!! So down to Earth and answered every question I had. I’m beyond impressed with this company. If anyone needs to have repairs done for water damage I HIGHLY recommend this company.
I was impressed with SERVPRO's professionalism from start to finish.
Great. Professional, courteous, quick. They took the stress out of a stressful situation.
With my mother being our of town during this ordeal SERVPRO made this a lot easier than originally thought and did a great job.
We appreciate everything you guys done. Thank you!
Very pleased and impressed by the SERVPRO crew.
Greatly appreciate lee coming out to provide information and assurance of what was to occur.
Very good customer service skills. Explained everything very thoroughly. I would definitely use them again!
The two ladies were completely professional. They did an awesome job, especially on the stained area in the bedroom.
I don't see how this team could do anything better! They were great
Thank you all for your help.
Your service of sucking up the water was excellent. Thank you for being on time and performing the service to my residents satisfaction. We will certainly use your services again.
Great team of employees!!!!
I was just telling Duane, the agency manager in the Sumter office. That we are lucky to have a good company to work with for these fire and water claims. We were not so lucky in the upstate. We appreciate the help!
Would use them again if needed.
SERVPRO of Sumter, SC has been a lifesaver for me and my family. After having major water damage to my house, they came in the next day to start the water mitigation process. The crew they sent were very professional, knowledgeable and timely. They walked us through the process step by step. SERVPRO worked with my insurance company to complete the paperwork and start the restoration process of my home. Everything happened so quickly and they stayed in constant contact with us to keep us abreast of where we were in making my house feel like home again. I would recommend this company to anyone who needs restoration of their home or business. Thanks a million, SERVPRO!!!
When SERVPRO was done the carpet looked almost new again.
The team was very helpful throughout the restoration process. Anything that came up during the process was immediately brought to my attention. They were so polite and concerned with my home and our personal well-being.
Mike was a wonderful person and knows his job. Doesn't mind helping and explaining. We come first.
I would like to let you know about our visit with one of your employees, Buddy Newell. He assessed our home with a professional and pleasant demeanor. He did a thorough job. His recommendations were sound. It's nice to have a knowledgeable, yet friendly person come to our home! We always hear the bad so I wanted you to hear the good.
Buddy was very kind and knowledgeable. He made this less stressful experience by breaking everything down, step by step so the process could be understood. His assistance is greatly appreciated.
Absolute amazing service and informative. Was able to finish in a very timely manner and kept in constant contact with me with updates.
Mike did an awesome job. Very knowledgeable and courteous. He's a true professional.
Their performance was outstanding. I do not see anything that needs to be improved. Everyone that came to my house was wonderful. I could not have asked for better people or better service.
Every staff member very sensitive and caring.
Excellent staff and experience.
I am very satisfied with this company.
Very personable and pleasant as well as professional.
Did a great job. Was very helpful to me, just keep up the great work.
Service was awesome. Thank you so much.
Did a great job!
Keep on smiling!
Thank you for responding quickly when we needed you because of high humidity.
More than helpful and responsive.
An after hours call to a commercial building resulted in and excellent testimonial for SERVPRO of Sumter.
John wrote that the Franchise provided tremendous service, came in after-hours to handle the situation, and finished everything before the start of business this morning – they even left a folder with all the documentation and services provided. He said “ you could have added this experience to a commercial, this was handled so well ”.
Another satisfied customer wrote " Katlyn was very professional and helpful and represented SERVPRO of Sumter well. I would ask for her personally if I ever needed your services again".
Way to Katlyn! Thank you for representing us so well.
Staff was courteous and time efficient. Handled my furniture like it was theirs.
SERVPRO professionals Buddy and Shaun were great to work with.
Service was nice and prompt.
SERVPRO of Sumter was very professional and provided amazing service.
SERVPRO Professional Technician, Buddy, was excellent in going over needed information and communicated well with me and provided speedy service.
After responding to a sewage backup for Ms. Kathyrn she wrote " SERVPRO was very prompt in responding to my call and their equipment did its job well".
Everett wrote "I really appreciate the speedy service and the attention to detail the SERVPRO team provided. Thanks again".
Thank you, Everett, for allowing SERVPRO of Sumter to assist you in this trying time.
Johnny state he received "Great Service" from SERVPRO of Sumter after a leak caused a water intrusion in his business.
After responding on a Sunday after hours to perform water mitigation for Orrin he wrote "Keep up the good work".
"They did an excellent job at cleaning my carpets, and at a reasonable price. I am impressed. Thanks a bunch".
Great team of employees!
They did an excellent job cleaning and repairing my moms house after a tragic accident. Very thoughtful and respectful.
After experiencing a water loss at her home and completing our Job Completion Certificate of Satisfaction, Ms. Edith Bucher rated SERVPRO all '10's' and commented that she 'could not ask for better service!' That's one reason we love our job - We work hard so that you don't have to ! Another happy customer !
SERVPRO was called to my home on November 2, 2017 after having a dryer fire which caused a lot of soot and smoke damage thoughout our property. Of course having COPD, I was concerned about the air quality I was breathing. SERVPRO was on site very promptly and by beginning their filtration and mitigation services, I had no residual effects that hindered my breathing further. SERVPRO was very professional, and did a great job ! By SERVPRO arriving so quickly, we were able to avoid vacating our home which may not have been the case otherwise. SERVPRO was the best part of this ordeal and I wish everything was as easy as they made it. I would definitely recommend them !
I have used SERVPRO of Sumter to clean the carpet in my home previously and I was so happy with the results that there was no question who I was going to use at my business. We were impressed that even though the carpet was cleaned during business hours, there was minimal disturbance to our office.
I will recommend SERVPRO of Sumter to anyone !
On November 16, we contacted SERVPRO of Sumter to our Apartment Complex to start the mitigation process of removing water from one apartment located on the third floor that had traveled to the apartment below. We were VERY happy with the fast response time, crew technicians thoroughness and communication. We have used this Franchise in the past and will continue to do so.