What our Customers say...


Arrived within an hour of phone call. Very courteous, knowledgeable and respectful. Would definitely recommend SERVPRO to anyone.

The toilet in my children’s bathroom started leaking. There was nothing but grey water flooding the bathroom and my hallway. Unbeknownst to me, the water leaked through the bathroom linen closet and into my den and into my hallway. The hardwood floors were damaged beyond repair. The water damage was more significant than I initially thought. My insurance adjuster recommended for me to call SERVPRO in Sumter, SC. It was after hours when I was told to call. I am so impressed with the timely manner in which they responded. Duck and Mike are the two men that came out to assess the damage. They are awesome!!! So down to Earth and answered every question I had. I’m beyond impressed with this company. If anyone needs to have repairs done for water damage I HIGHLY recommend this company.

I was impressed with SERVPRO's professionalism from start to finish.

Great. Professional, courteous, quick. They took the stress out of a stressful situation.

Very pleased

With my mother being our of town during this ordeal SERVPRO made this a lot easier than originally thought and did a great job.

We appreciate everything you guys done. Thank you!

Very pleased and impressed by the SERVPRO crew.

Greatly appreciate lee coming out to provide information and assurance of what was to occur.

Very good customer service skills. Explained everything very thoroughly. I would definitely use them again!

The two ladies were completely professional. They did an awesome job, especially on the stained area in the bedroom.

I don't see how this team could do anything better! They were great

Thank you all for your help.

Your service of sucking up the water was excellent. Thank you for being on time and performing the service to my residents satisfaction. We will certainly use your services again.

Great team of employees!!!!

I was just telling Duane, the agency manager in the Sumter office. That we are lucky to have a good company to work with for these fire and water claims. We were not so lucky in the upstate. We appreciate the help!

Would use them again if needed.

Great Service!

SERVPRO of Sumter, SC has been a lifesaver for me and my family. After having major water damage to my house, they came in the next day to start the water mitigation process. The crew they sent were very professional, knowledgeable and timely. They walked us through the process step by step. SERVPRO worked with my insurance company to complete the paperwork and start the restoration process of my home. Everything happened so quickly and they stayed in constant contact with us to keep us abreast of where we were in making my house feel like home again. I would recommend this company to anyone who needs restoration of their home or business. Thanks a million, SERVPRO!!! 

When SERVPRO was done the carpet looked almost new again.

The team was very helpful throughout the restoration process. Anything that came up during the process was immediately brought to my attention. They were so polite and concerned with my home and our personal well-being.

Mike was a wonderful person and knows his job. Doesn't mind helping and explaining. We come first.

I would like to let you know about our visit with one of your employees, Buddy Newell. He assessed our home with a professional and pleasant demeanor. He did a thorough job. His recommendations were sound. It's nice to have a knowledgeable, yet friendly person come to our home! We always hear the bad so I wanted you to hear the good. 

Buddy was very kind and knowledgeable. He made this less stressful experience by breaking everything down, step by step so the process could be understood. His assistance is greatly appreciated.

Absolute amazing service and informative. Was able to finish in a very timely manner and kept in constant contact with me with updates. 

Mike did an awesome job. Very knowledgeable and courteous. He's a true professional.

Their performance was outstanding. I do not see anything that needs to be improved. Everyone that came to my house was wonderful. I could not have asked for better people or better service. 

Every staff member very sensitive and caring.

Excellent staff and experience.

I am very satisfied with this company.

Very personable and pleasant as well as professional.

Did a great job. Was very helpful to me, just keep up the great work.

Great Job!

Service was awesome. Thank you so much.

Did a great job!

Keep on smiling!

Thank you for responding quickly when we needed you because of high humidity.

Great Job!

More than helpful and responsive.

An after hours call to a commercial building resulted in and excellent testimonial for SERVPRO of Sumter. 

John wrote that the Franchise provided tremendous service, came in after-hours to handle the situation, and finished everything before the start of business this morning – they even left a folder with all the documentation and services provided.  He said “ you could have added this experience to a commercial, this was handled so well ”.

Another satisfied customer wrote " Katlyn was very professional and helpful and represented SERVPRO of Sumter well. I would ask for her personally if I ever needed your services again". 

Way to Katlyn! Thank you for representing us so well.

Staff was courteous and time efficient. Handled my furniture like it was theirs.  

SERVPRO professionals Buddy and Shaun were great to work with.

Service was nice and prompt.

SERVPRO of Sumter was very professional and provided amazing service.

SERVPRO Professional Technician, Buddy, was excellent in going over needed information and communicated well with me and provided speedy service.

After responding to a sewage backup for Ms. Kathyrn she wrote " SERVPRO was very prompt in responding to my call and their equipment did its job well".

Everett wrote "I really appreciate the speedy service and the attention to detail the SERVPRO team provided. Thanks again".

Thank you, Everett, for allowing SERVPRO of Sumter to assist you in this trying time.

Johnny state he received "Great Service" from SERVPRO of Sumter after a leak caused a water intrusion in his business. 

After responding on a Sunday after hours to perform water mitigation for Orrin he wrote "Keep up the good work". 

"They did an excellent job at cleaning my carpets, and at a reasonable price. I am impressed. Thanks a bunch".

Great team of employees!

They did an excellent job cleaning and repairing my moms house after a tragic accident. Very thoughtful and respectful.

After experiencing a water loss at her home and completing our Job Completion Certificate of Satisfaction, Ms. Edith Bucher rated SERVPRO all '10's' and commented that she 'could not ask for better service!'  That's one reason we love our job - We work hard so that you don't have to !  Another happy customer !

SERVPRO was called to my home on November 2, 2017 after having a dryer fire which caused a lot of soot and smoke damage thoughout our property.  Of course having COPD, I was concerned about the air quality I was breathing.  SERVPRO was on site very promptly and by beginning their filtration and mitigation services, I had no residual effects that hindered my breathing further.  SERVPRO was very professional, and did a great job !  By SERVPRO arriving so quickly, we were able to avoid vacating our home which may not have been the case otherwise.  SERVPRO was the best part of this ordeal and I wish everything was as easy as they made it.  I would definitely recommend them !

I have used SERVPRO of Sumter to clean the carpet in my home previously and I was so happy with the results that there was no question who I was going to use at my business.  We were impressed that even though the carpet was cleaned during business hours, there was minimal disturbance to our office.

I will recommend SERVPRO of Sumter to anyone ! 

On November 16, we contacted SERVPRO of Sumter to our Apartment Complex to start the mitigation process of removing water from one apartment located on the third floor that had traveled to the apartment below.  We were VERY  happy with the fast response time, crew technicians thoroughness and communication.  We have used this Franchise in the past and will continue to do so.